IMPORTANT: Read the following information carefully before attempting the spotting procedures described in this guide.

Maintenance: Proper maintenance of your carpet will extend its useful life and help retain its fresh appearance longer . You should vacuum properly to remove dry particulate soils (which is the major contributor to premature wear), promptly address all spills before they become stains and provide long-term care with professional deep cleaning.

Regular Cleaning: It is essential that you vacuum regularly with a strong, well-functioning vacuum cleaner. A good vacuum cleaner features high-efficiency filtration (HEPA). Correct brush height is necessary to spread the fibers to remove embedded soils. Rental machines(Rug Doctor) and personally owned machines (Bissell,Little Green Steam Machine) are acceptable for use in rinsing spots and spills but should never be thought of as a replacement for periodic professional cleaning.

Protecting Against Permanent Stains: Most of today's carpet is treated with Scotchgaurd, Teflon or a similar product to resist soil and stains. However, no carpet is entirely stain-proof. Many fiber manufacturers provide toll-free help for cleaning assistance (consult your warranty) or contact us. Reapplication of the protection is recommended to restore the fiber to the condition the manufacturer intended. Many warranties are voided without reapplication of the protection.

On stain-resistant finishes, a spill on the fiber's surface, will temporarily remain on the surface
without soaking in, giving you some time to absorb the liquid and use spot removal techniques before the spill has a chance to penetrate the fibers and cause permanent damage.The longer you leave the spill unattended, the more difficult it will be to remove.

Use the following spot removal chart to select a cleaning agent for emergency spot removal for different substances: Many spots require more than one cleaning agent/method. Continue using the first method until there is no longer a transfer of spot to the cleaning cloth. Then try the second method suggested, then the third, and fourth, etc. until the spot is successfully removed. Pretest the cleaning agent in a small, inconspicuous area to ensure that the solution will not damage the carpet or its dyes. With a clean, white, absorbent cloth, gently work in the cleaning agent from the edges of the spot to the center. Never from the center out or you risk spreading the spot. Do not vigorously scrub, gently blot. Thoroughly blot and repeat until the spot no longer transfers to the cleaning cloth. Use clean lukewarm tap water to remove any remaining residue. Absorb remaining moisture with an absorbent cloth. Drying can be accelerated by air movement ( fans, dehumidifiers, heating/air-conditioning, open windows) When completely dry, brush or vacuum the pile to restore body/texture.

Due to the wide variety of spotting agents and the fibers they are used on, we can assume no responsibility for any damage occurring. Always proceed with caution and only after pretesting each cleaning agent.

If you have read and understand the above information, click below to view the spotting guide....