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Our
13 Step Carpet Cleaning Process
Before your carpet
is cleaned please remove breakables and items from tables and other
furniture that will be moved by our crew. Remove all small items
such as boxes, magazines, shoes, etc. in the areas to be cleaned.
Also, arrange for pets and children to be away from the area where
we are cleaning.
STEP 1 —
Pre-Inspection
 Every
great carpet cleaning experience starts with a proper
pre-inspection. Our service technician will inspect you particular areas
of concern as well as noting carpet construction and soiling conditions.
He will also advise you of any possible permanent staining.
STEP 2 –
Commercial Pre-Vacuum
The carpet needs to be pre-vacuumed, to remove as much dry soil as
possible before we begin cleaning. Research shows that 78% of soil in a
carpet is dry soil. Skipping this step will turn the soil into mud
making it impossible to remove. Since we find that most people prefer to
do this themselves, we offer this as an additional service. It is,
however, an essential step in the cleaning process and we will be happy
to do this for you.
STEP 3 –
Property Protection
Your furniture will be protected from residual moisture by placing
protective blocks and tabs. We will use corner guards to protect your
corners from being scratched by the cleaning hoses. Also, an insulated
wrap is place around the entrance door to keep the outside air – out.
Disposable styrofoam blocks and tabs are place under the furniture to
prevent rust and staining the carpet.
STEP 4 –
Furniture Moving
 Sofas,
chairs and tables will be carefully moved. Under our Gold Package, we
include up to 3 pieces per room/area. We will be happy to move
additional pieces, but it may be subjected to additional charges. Items
such as pianos, grandfather clocks, large entertainment/computer centers
will be left in place under our normal pricing structure. We can move
china/curio cabinets, if precious breakables are removed prior to our
arrival. Furniture will be protected with disposable blocks and tabs.
STEP 5 –
Pre-Condition/Deodorizer
Specially formulated pre-conditioning agents and deodorizers, that work
much the same as a laundry pre-soak, are applied to the carpets to
lubricate and break down soils and oils to assure maximum soil removal.
STEP 6 -
Pre-Spot
For difficult spots, we carry over 10 specialty spotters. If a spot can
come out, we will get it out.
STEP 7 –
Rotary Jet Extraction
This is a new state of the art carpet restorative tool. It implements
hot water extraction in a rotary/circular motion to more thoroughly
clean all sides of the fibers. We apply this tool to the heavy
trafficked areas to melt away the embedded soils and restore the surface
and texture of the carpet.
STEP 8 –
Extract & Rinse
 Loosen
suspended soils will be quickly flushed away out of your carpet and your
home into our state-of-the-art truck-mounted hot water extraction
system. Pressure and heat are regulated so that the carpet is not
over-wet. Carpets will be left clean, bright, and spring fresh.
STEP 9 –
Neutralize/pH Balancing
To achieve maximum soil removal with the very least amount of residue,
we apply the use of rinsing solutions. Most cleaning agents are alkaline
due to most soils being acid in nature. To prevent leaving alkalinity in
the carpet, a soapy residue which attracts soils, we use an acid rinse
to pH balance your carpet. This will leave your carpet residue free, and
feeling soft – instead of crisp and crunchy.
STEP 10 –
Post-Spot Treatment
If any spots are not removed during the cleaning process, specialty
spotting techniques are employed. Note: Permanent stains identified by
our service technician may not be removed.
STEP 11 –
Speed Dry
While we are cleaning, we will employ additional extraction strokes to
get maximum moisture removal. When necessary, we will place turbo air
movers for faster drying.
STEP 12 –
Post-Inspection
Please walk through your home or business to inspect our work. Let us
know that you are pleased by signing our service reciept.
STEP 13 –
Final Finishing
A professional brush will be used to assist in restoring the fluff and
texture of the carpet pile. This also assists in drying and gives the
carpet a beautiful groomed, finished look!
EVEN
MORE ADDED VALUE!
CONSUMER EDUCATION
Your IICRC certified technician will answer any cleaning question you
may have. They will also provide a maintenance plan to assist in
prolonging the life, beauty, and investment you have made in your
carpet.
BOTTLE
OF SPOTTER
As a token of our appreciation, you will be supplied a bottle of
carpet spotter for later use. As long as you are our client, you will
receive free refills, up to 2 a year.
FOOT
PROTECTORS
Everyone in your household will be given a pair of foot protectors to
give you the peace of mind of walking/using your freshly restored
carpet while it dries.
After
your carpet is cleaned …
1. Be careful walking from carpet to hard
surfaces. Floors can be slippery.
2. Keep pets and children off of carpet for at least 6 hours.
3. Remove blocks and tabs 24 hours after carpet is cleaned.
4. Vacuum carpet anytime after the first 24 hours.
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